GWAC Management System

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"Service excellence is the goal of the GWAC Management Center. We deliver cost-effective solutions for our customers by promoting the use of our efficient GWAC and IDIQ procurement vehicles."

— Dan Shyti
VP, GWAC Management Center

NIH CIO-SP2i

CIO-SP2 is a $19.5B multiple-award Government Wide Acquisition Contract (GWAC), Indefinite-Delivery/Indefinite-Quantity (ID/IQ) task order type contract vehicle awarded by the National Institute of Health Information and Technology Acquisition and Assessment Center (NITAAC) to provide Information Technology hardware, software, systems, and services in support of IT solutions Government wide. L-3’s customers use CIO-SP2i and the efficient procurement team at NITACC to procure L-3 services in the following contract task areas.


Chief Information Officer (CIO) Support

Chief Information Officer (CIO) Support numerous laws, regulations, and policies have been enacted in the last several years to include the Paperwork Reduction Act, the Computer Security Act, Presidential Decision Directive (PDD) #63, Government Performance and Results Act (GPRA), and the Clinger-Cohen Act. In particular, the Clinger-Cohen Act of 1996 (P.L. 104-106, Division E-Information Technology Management Reform, Title LI-Responsibility For Acquisitions Of Information Technology) established the Chief Information Officer (CIO) position in federal agencies. The objective of CIO Support is to provide support to CIO's in the implementation of these laws, regulations, and polices.

New CIO practices have evolved as they work to implement these laws, regulations, and policies. A non-exhaustive list of examples of the type of work to be performed under this task area is:

  1. Agency Program Management
  2. Program Analyses (including Cost/Benefit Analysis and Cost Effectiveness Analyses
  3. Grants Management and Administration Application
  4. Market Research
  5. Total Cost of Ownership (TOC) Studies
  6. Stakeholders Analyses
  7. A-76 Studies
  8. Workforce Management
  9. IT Organizational Development
Outsourcing

The objective of the outsourcing task is to provide the information technology (IT) infrastructure and IT services required to assume management of government IT resources and IT business functions. A non-exhaustive list of examples of the type of work to be performed under this task area is:

  1. Program Management
  2. Transition Planning
  3. Management of Call Centers
  4. Hardware and Software Configurations
  5. Network Operations and Web Management Support
  6. Leasing of Hardware and Software
  7. Tools and Applications (including Application Service Provider)
  8. Infrastructure Networking
  9. Capacity Management
  10. Database Administration and Data Storage Management
  11. Backup and Recovery Services System Console Operations
  12. Production Control
  13. Mission Management Support
  14. Information Assurance
  15. Hardware/Software Maintenance
  16. Asset Management
  17. IT Acquisition Management
  18. Technology Infusion
  19. Desktop Computing as a Unified Service
  20. Managed IT Services Support
  21. IT Impact Analyses
  22. Workflow Management
  23. ISO 9000 Analyses and Implementation Support
  24. Business Processes
  25. Solution Leasing
IT Operations and Maintenance

The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area is:
  1. Operational Support
  2. Software Support
  3. Network/Hardware Support
  4. Technical Support
  5. LAN/WAN/MAN
  6. Telecommunications (Data, Voice, Images, including Wireless)
  7. Help Desk/IT Assistance Hotline
  8. IT Service Management
  9. Network Management
  10. System Management
  11. Asset Management
  12. Electronic Software Distribution
  13. Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
  14. IT Maintenance
  15. Web Technology
  16. Client/Server Operations
  17. IT Training
  18. IT Operation and Maintenance Planning
  19. Server Consolidation
  20. Office Automation Software Support
  21. Organizational Change Management Support
  22. IT Logistics Support

The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front end processors and all networks (MILNET, NIPRNET, SIPRNET).

Integration Services

The objective of integration services is to improve business practices by analysis of the process, and applying information technology components. System integration encompasses all activities necessary to develop and deploy an information system. It includes the integration of technical components, organizational components and documentation. The information technology components are engineered and integrated into the business function. The area of system integration may make use of program management, technical laboratories, prototypes, pilot systems and tools/methodologies germane to business analysis and business processing reengineering. A non-exhaustive list of examples of the type of work to be performed under this task area is:
  1. Gap Analysis
  2. Benchmarking
  3. Business Process Reengineering
  4. Test and Evaluation Services
  5. Financial Analysis (Make/Buy Decisions)
  6. Feasibility Studies
  7. Trade Studies
  8. System Design Alternative (SDA) Studies
  9. Archival Analyses
Critical Infrastructure Protection and Information Assurance

The protection of critical infrastructure and assurance of agency information is evolving as the next great CIO focus area (with the passing of Y2K problems). Information assurance is defined here as those operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A non-exhaustive list of examples of the type of work to be performed under this task area is:
  1. Critical Infrastructure Asset Identification
  2. Information Assurance of Critical Infrastructure
  3. Risk Management (Vulnerability Assessment and Threat Identification)
  4. Critical Infrastructure Continuity and Contingency Planning
  5. Physical Infrastructure Protection
  6. Information Systems Security
  7. Information Assurance
  8. Emergency Preparedness
  9. Training and Awareness Programs
  10. Exercises and Simulation
  11. Disaster Recovery
  12. Security Certification and Accreditation
  13. Crypto Systems
  14. Record Management
  15. Public Key Infrastructure
  16. Electronic Messaging
  17. Digital Libraries
  18. Intelligent, Automated Data Collection and Analysis
Digital Government

Digital government is the provision of government services through digital, electronic means. A non-exhaustive list of examples of the type of work to be performed under this task area is:
  1. Business Intelligence
  2. Customer Care
  3. Customer Relationship Management
  4. Data Mining
  5. Data Warehousing
  6. Decision Support/OLAP
  7. Electronic Commerce (EC)/Electronic Data Interchange (EDI)
  8. Internet/Intranet/Extranet
  9. Knowledge Management (IT-based sharing/storing of agency individuals' knowledge)
  10. Performance Measurement
  11. Personalization (IT-Enhanced Customer Interaction)
  12. IT-Enhanced Public Relations
  13. Strategic Planning
  14. Web Development and Support
Enterprise Resource Planning (ERP)

ERP is an integrated set of software applications used to control, monitor, and coordinate key business activities across an enterprise. ERP applications generally fall into the following categories: Financials, Human Resources, Supply Chain Management, Manufacturing, Projects, and Front Office. A non-exhaustive list of examples of the type of work to be performed under this task area is:
  1. Business Transformation (BT)
  2. IT Software Package Selection (PS)
  3. ERP Package Implementation
  4. Supply Chain Package Implementation
  5. Streamlined Package Implementation
  6. ERP IT Infrastructure
  7. ERP End User Training
  8. Networking Planning
  9. ERP Installation and Tuning
  10. Capacity Planning and Performance Load Testing
Clinical Support, Research, and Studies

The contractor shall operate and maintain IT systems, IT equipment, hardware, software, IT processes, and IT procedures that support Government clinical and research activities. The objective is to directly support researchers and clinicians by performing health care systems studies, and providing operational, technical, and maintenance services for the systems, subsystems, and equipment that interface with and are extensions to information systems. This task area provides support to intramural researchers (computational bio-science, etc.)

Software Development

This task area addresses customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A non-exhaustive list of examples of the type of work to be performed under this task area is:

  1. Administrative and General Decision Support Software
  2. Program Evaluation Software
  3. Clinical Protocol and Quality Assurance Decision Support Software
  4. GIS-Enhanced Planning and Program Evaluation Software
  5. Multimedia Software for Patient Education
  6. Multimedia Software for Staff Education
  7. SEI/CMM Analyses and Impementation
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